Thank you for shopping with us! We want to make sure you have a great experience. Please read our policy regarding returns, reshipping, and lost packages below.
📦 Lost or Missing Shipments
- Postal Errors: If your package is confirmed lost or missing due to a postal mistake, you do not need to worry. We will dispatch a brand-new parcel to you completely free of charge.
- Tracking: If your tracking hasn’t updated in several days, please contact our support team so we can investigate it for you.
🔄 Returns & Reshipping
- Free Reshipping: If your package is returned to us due to a postal mistake, we will re-ship your package to you for free.
- Address Errors: Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address provided by the customer, a small reshipping fee may apply.
✉️ How to Contact Us
If you experience any issues with your delivery or need to request a reshipment, please contact our customer support team immediately with your order number.